**Updated cancellation policy for visitors arriving after April 30th 2020.**

4th April 2020

We realise a lot of people have been looking forward to visiting us, and many people have requested a transfer on their booking, so that they still have something to look forward to once things have calmed down. Because of this we are relaxing  our policy on transfers, and can now offer transfers until the close of season in November 2021 so that you can keep your holiday booked and still have something to look forward to.

 

Due to our office staff all being furloughed, we are making some small amendments to our cancellation policy, which are live as of the 1st May 2020. For anyone arriving on the 1st of May onwards, whose booking is affected by Covid-19:

Please note that this unprecedented situation (COVID-19) is not covered by our normal cancellation policy. You will be issued with a transfer which can be used at any time until Nov 2021. 

Unfortunately, we are faced 1000’s of bookings that may not be able to visit us on their original specified date. The full financial implications fall on us. We are asking our customers to accept a transfer instead of asking for refunds. Waterside Campsite is  determined to be here to provide holidays in the future for everyone with a booking.

We can offer a transfer of dates to any time before our season closes in November 2021, subject to availability. If you have an upcoming booking , we will be in contact with you via email to discuss your transfer, as our office staff can organise this from home.

If you do require a refund, we can do this, but:

  • It will need to be done over the telephone (you will need a card to hand, as we do not store card details).
  • We will need to organise a telephone appointment as refunds can only be done when somebody is in the office.
  • You will be entitled to a full refund, minus your deposit (£20). 

We are constantly reviewing the news and goverment guidance, and do not fully know when we will be able to open again. We will announce on our website and social media when we have further updates.

We appreciate how loyal you all are, and we look forward to welcoming you back as soon as possible, to make some memories and have some fun because, quite frankly it's just weird without you!

Stay Safe Everyone 

 

Debbie,  Alex and Everyone at Waterside